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Reviews

Ridings Plumbing strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 217-292-6890.

"Our plumbing was quickly repaired."

Ridings was very responsive. They sent out a service representative within 3 hours after contacting them. Our plumbing was quickly repaired. Their prices are reasonable.

Lois M.
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      "Our plumbing was quickly repaired."

      Ridings was very responsive. They sent out a service representative within 3 hours after contacting them. Our plumbing was quickly repaired. Their prices are reasonable.

      Lois M.
      "I will use them for all my future plumbing needs."

      I recently moved to a new home and the water heater was not keeping up with our hot water needs. I called Ridings to have the water heater replaced. Their technician showed up on time and looked at our current water heater. He thought it looked fairly new, so he called the manufacturer and found out it was still under warranty. He replaced the malfunctioning parts and all we had to pay for was labor. They easily could have replaced the whole thing and made more money, but instead, they did the right thing for the customer, saving me over $1000 in the process. I will use them for all my future plumbing needs.

      Bret P.
      "Will be using them for all my plumbing needs."

      I needed my garbage disposal replaced, had a clogged pipe causing water to back up in my dishwasher then the floor. I didn't know who to call and got lucky. The receptionist sent Lou out and he fixed everything to my satisfaction ūü§©. Called before he came out. Will be using them for all my plumbing needs. Thank you for your great service!!

      B Z
      "Louis came out and fixed our kitchen sink, he was fast, friendly and professional."

      Louis came out and fixed our kitchen sink, he was fast, friendly and professional. Another company said they wouldn’t be able to get to us until the next week and they were able to send someone out the very afternoon I called! Thank you Louis!

      Kristen P.
      "Our puppy had serious knee surgery and after returning from the stressful trip we came home to find our kitchen full of water. Leaky Delta faucet. Contacted Ridings who we have so much confidence in and asked if Lou could come out. He fit us in during a fu"

      Our puppy had serious knee surgery and after returning from the stressful trip we came home to find our kitchen full of water. Leaky Delta faucet. Contacted Ridings who we have so much confidence in and asked if Lou could come out. He fit us in during a full schedule day. Unfortunately a part was bad. He called multiple distributors in the area only to find out the part was not available. We lived without a kitchen sink for almost 3 weeks due to Delta having to make/and ship part. Part arrived but did not work so again Lou searched the area. Finally found a part in Rockford and had it shipped overnight. Yesterday Lou fit us in again and we finally have our kitchen sink back. Lou has taken care of us numerous times and is always super in his service and customer friendliness. Ridings is very lucky to have him as an employee.

      Mary J.
      "Ridings was very responsive. They sent out a service representative within 3 hours after contacting them."

      Ridings was very responsive. They sent out a service representative within 3 hours after contacting them. Our plumbing was quickly repaired. Their prices are reasonable.

      Lois M.
      "Had a bathroom tub faucet that wouldn't shut off. Ridings fit us into their busy schedule and got the problem take care of quickly and efficiently. Randy was very friendly and knowledgeable."

      Had a bathroom tub faucet that wouldn't shut off. Ridings fit us into their busy schedule and got the problem take care of quickly and efficiently. Randy was very friendly and knowledgeable. He saw and addressed a few other plumbing issues in our home and the bill was still under what we had expected to pay. Great company and would absolutely recommend.

      Jenny V.
      "My business, All Pro Floor Care, Inc., recently moved to a new building. After moving in, we discovered that the garbage disposal in the kitchenette did not work. In fact, it did not even have an on/off switch! This caused water to back up when we used our"

      My business, All Pro Floor Care, Inc., recently moved to a new building. After moving in, we discovered that the garbage disposal in the kitchenette did not work. In fact, it did not even have an on/off switch! This caused water to back up when we used our sink. We called Ridings Plumbing and they came out that same day to access our situation. Their recommendation was to replace the garbage disposal, which we decided to do. Lou called our office early the next business day to advised that he was on his way to our office to replace the garbage disposal. When he arrived, my Office Manager was not sure what needed to be done, so Lou called his office to verify the work order. He determined that he would need to install an on/off switch along with the new garbage disposal; and he not only left to get us a switch, he matched it to the fixtures on the sink! Lou returned quickly, and installed our new garbage disposal and the switch. The work was completed promptly and accurately. When he was done, Lou showed us what he had done, and explained how to trouble shoot common garbage disposal issues. He also cleaned up after himself so that the kitchen was a clean when he left as it was when he arrived. Throughout the process, Lou was pleasant and professional. We are very pleased with our new equipment, and even more pleased with the service we received from Lou and Ridings Plumbing.

      Ben J.
      "Very responsive, great work, professional staff!"

      Very responsive, great work, professional staff! Thank you Brian, we appreciate you coming out on New Years Eve!

      Teresa S.
      "I had to get help on a Sunday. They were prompt and very professional."

      I had to get help on a Sunday. They were prompt and very professional. Thank you Jimmy for your work!

      Lale S.
      "We were looking for a gas line to be installed from our meter to the pool deck heater and this company was very easy to communicate with and they were very flexible from the beginning."

      We were looking for a gas line to be installed from our meter to the pool deck heater and this company was very easy to communicate with and they were very flexible from the beginning. They even moved up their work date/time to adjust with Ameren's earlier date, which helped us finished the installation on time! Highly recommend this company!!

      Dirk K.
      "What a great company! I've called Ridings for multiple jobs ranging from fixing my garbage disposal, replacing the innards of 3 toilets and replacing my water heater."

      What a great company! I've called Ridings for multiple jobs ranging from fixing my garbage disposal, replacing the innards of 3 toilets and replacing my water heater. I worked with the polite and knowledgeable office staff, and technicians Jimmy and Lou who know their business well, were professional, efficient and super nice guys (even funny when the moment was right). Prompt, excellent service and the price was right. Ridings Plumbing was featured in Plumbers Magazine (February 2017) for their outstanding service, longevity, and business history. Excellent local company.

      Nereida L.
      "Great customer service.  Got to my property quick."

      Great customer service.  Got to my property quick. Had everything they needed to do the repair in the truck.  Thanks, Lou!

      Sara M.
      "I had a leaky pipe in my basement.  Had never had to call a plumber before, so I didn't know what to expect."

      I had a leaky pipe in my basement.  Had never had to call a plumber before, so I didn't know what to expect.  A very nice young man came over and fixed the problem very quickly, and for much less than I thought the job would cost.  To say I am pleased is an understatement.  I will definitely use Ridings Plumbing if I ever need a plumber again!

      David R.
      "I called them at 9 am on a Monday and they had someone at the house within 90 minutes. My house is old and my pipes are a mess but they worked very hard to find the least expensive option. Their solution cost 1/3 of what Mike Williams proposed."

      I called them at 9 am on a Monday and they had someone at the house within 90 minutes. My house is old and my pipes are a mess but they worked very hard to find the least expensive option. Their solution cost 1/3 of what Mike Williams proposed. They were polite and very careful. Although they told me that my sidewalk might be destroyed they managed to work around it and they also worked from the alley so my fence was not destroyed. And, most important to me, they were respectful of my cat, who was buried where they worked. They put him aside and reburied him later. It was a little thing that meant the world to me.

      Suz W.
      "The reason you see their trucks around town more often than anyone elses is because their customer service."

      The reason you see their trucks around town more often than anyone elses is because their customer service and ability to solve your problems is beyond great. Great business and fantastic customer service.

      Andrew F.
      "I have some property in Spfld Il that is tenant occupied. Sometime I have plumbing issues. After getting ripped off by Mike Williams the fraudster who puts you on a surprise service plan and bills your CC like a snake in the grass on top of that charging f"

      I have some property in Spfld Il that is tenant occupied. Sometime I have plumbing issues. After getting ripped off by Mike Williams the fraudster who puts you on a surprise service plan and bills your CC like a snake in the grass on top of that charging fees 3-4 months after the service call. Sneaky Snakster. Long story short, contacted Ridings and had work performed for reasonable price and haven't had to call them back to the property like I would with shoddyy Mike Williams work. If you are an out of towner with property not wanting to get taken advantage of, I recommend Ridings!

      Anon A.
      "We were referred to Ridings through our contractor, and have since used them for years with great results."

      We were referred to Ridings through our contractor, and have since used them for years with great results. From new water heater and toilet installations to skilled repairs of interior and exterior pipes, we know Ridings will do an excellent job on every visit.

      Megan D.